Effectively increase guest satisfaction and involvement level by developing a pleasant and welcoming scent for any business and working environment
HVAC Coil Cleaning
Take care of your ventilation systems through coil cleaning and sanitising services, therefore improving airflows and hygiene in all Air Handling Units (AHU’s)
Our specialized technology will assist you in creating an unique odour prevention product that is not only powerful, but also safe for business, homes and families
Allow the integration of re-use water into remote communities by reducing the odour they carries as well as making it socially acceptable to residents
We are fully capable of offering a comprehensive solution for our customers with a combination of the above services
Click below to see a typical example of our customizable offerings
The Crown Project
World Environmental Technologies provide to Crown specialised services, from signature fragrancing, creating a memorable Crown experience for your guests through the scenting of your facility, to sanitisation control in Crown hotel rooms and AHU systems then to odour control solutions in waste collection areas. We have adopted a sound and excellent customer service philosophy being on call 24/7 and assisting your needs at the drop of a hat.
Customer Service Activity / Initiative:
We offer the complete fragrance solution for all scent marketing concepts. Our service enables our customers the ability to enhance their brand, giving them a major point of difference in their assigned industry.
At Crown we have developed a range of unique fragrances to further enhance the Crown customer experience. Providing signature scents that are experienced firsthand when customers enter the facility, enforcing that Crown WOW factor that is expected by the public.
When communicating with the department manager we ascertain their objectives and desired outcomes. We then tailor make a system and scent to meet their needs. After identifying the AHU system required to deliver the scent, we then install the system and commission the scent to find that ‘fine balance’ where it is noticeable but not overpowering for the environment .
Feedback data collection:
To establish the final outcomes we retrieve customer and management feedback. WET often conduct customer feedback questionnaires, speaking to Crown customers firsthand once entered the property or hotel. The questionnaires are then comprised and presented to management to be used in the decision making.
Introducing business ideas to help Crown improve their bottom line.
New – WET have presented a business idea to Crown to on-sell fragrance scenting under the Crown umbrella to event and conference customers.
This concept was presented to Events and Conferences to give the property an edge and to help to increase their turnover. Two trials were conducted to assess the performance and viability. The results were exceptional and a partnership has now been form. Bright Water ‘Australia’s Longest Lunch’ Towers Ball Room was the first joint service where the ballroom was immersed in a rich chocolate scent to coincide with the introduction of Crown’s Executive Chefs Sean Marco’s signature chocolate desert to the table.
A meeting is scheduled to organise marketing and a range of fragrances which Events and Conferences will use to on-sell under the Crown umbrella.
Business News WA
WET are proud to have been a key part in securing a highly positive article in Business News WA. This article brought an independently written article featuring Crown and the ultimate customer fragrance experience. The objective when presented to Andrew Cains was to create hype around the new six star facilities environment, something innovative that visitors could experience when coming to Crown. Whilst we saw this as a benefit for both parties our main objective was to assist our client to help attract more customers to the site.
The need to have commercial coils cleaned and protected is critical in today’s society for people’s health and safety. But more so in reducing your operational costs. Our service comprises of the cleaning of coils and the treatment of bacteria through our innovative product ZOONO. A service that assures improved airflows and hygiene through pre and post assessments.
The comparison of pre and post results (air flow / bacteria swabs) will demonstrate to the client that the service has been conducted correctly EVERYTIME!
Feedback data collection:
All pre and post reporting (including photos) are presented at the completion of each service in a formal report which is presented to the Shift Supervisor on duty. This is also compared to the pre and post air flows of the assign AHU which are documented by the supervisor via the in-house IT monitoring AHU system.
We have introduced a new technology to Crown Perth and Crown Melbourne’s hotels. Creating a faster turnaround period with their room occupancy by reducing down time dramatically. In turn generating more for the company’s bottom line.
Once a room is vacated sometimes unpleasant odours pose issues for our cleaners to manage. The use of an ozone generator is then required to treat the room. This process can take up to 3 – 4hr sometimes overnight depending on the odour strength.
We have presented Zoono to the company. A water based alcohol free non toxic solution that once fogged into the room enables the room to be occupied in 15 minutes.
Feedback data collection:
A series of tests were conducted in the Metropol with management to qualify our claims. ATP testing (pre and post swabs) were taken to show the client firsthand the results from a clinical aspect. Training was then conducted by WET to the companies cleaning supervisors which were then passed down to the front line staff.
We have been fortunate enough to have been granted a second three year contract with Crown. Based on our service we were also granted the opportunity to meet with Crown Melbourne and tender on the fragrancing contract for the property.
Our service contract requires our company to be onsite at least once a month. BUT we are there on average 5-6 times a month to ensure a premium result is always delivered.
We take full responsibility of our devices and the end results. Our senior management conduct random audits onsite. This ensures our service technicians have EVERYTHING in-place complying with the service agreement illustrated by Crown.
Monthly servicing is as follows:
filter checks and changes
nozzle (head) cleaning / checks
maintenance (part replacement)
system checks (back of house)
scent assessments (front of house)